When the AI needs a human,
it picks up the phone.
Email, SMS, voice call, or a direct push to your existing systems — the channel is chosen based on how urgent the event is. A compressor idle for eleven minutes gets a phone call. A scheduled inspection miss gets a morning digest email.
No fixed tiers.
Configured per deployment.
Every deployment writes its own alert policy — what matters, what doesn't, who gets called, on which channel. Tell us in plain English at onboarding; change it the same way later.
“For compressor stalls over 10 minutes, call the maintenance lead. For dock doors stuck open over 20 minutes, SMS the dock supervisor. For safety incursions, call whoever is on the rota and try the next person if there's no answer. Everything else — just log it and put it in the morning digest.”
We configure it for you.
You give us the brief; our team writes and tunes the policy. Zero tooling on your side. Reviewed weekly with whoever owns the alerts on your team.
You change it in plain English.
Self-serve in the Darkfield platform. Type the change you want — “only call me on stops longer than fifteen minutes” — and it's applied on the next alert cycle.
The AI on the phone.
This ships today.
Voice calls are a production feature, not a roadmap item. The AI synthesises a contextual greeting, selects the recipient from the on-call rota, places the call, and records the response. The call log lands in Dashboards as a structured event row.
Just an example call.
Configured in plain language,
not a tree of dropdowns.
Escalation rotas are described at onboarding in natural language. "If the on-call doesn't acknowledge within ninety seconds, try the next person on the rota. If they don't respond in sixty seconds, send an SMS to the operations director." The AI parses this and creates the policy; you can edit it later in plain language via Dashboards.
When something matters,
you'll know about it.
We're onboarding a small number of partners in private beta.